TERMS OF SERVICE Last updated: July 1, 2025
1. AGREEMENT TO TERMS
This document constitutes a legally binding agreement between you, either personally or on behalf of an entity (“Client”), and MAPER TECNOLOGÍA SRL, MAPER SPA, WIVER TECNOLOGÍA INDUSTRIAL SA de CV, and Predicore Technology LLC (collectively “MAPER”, “we”, “us”, or “our”), regarding your access to and use of our services, applications, and website (hereinafter, the “Services”).
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with all of these Terms, you must not use our Services.
2. CHANGES TO TERMS
MAPER may modify these Terms when necessary to reflect changes in our services, business practices, or legal requirements. Substantial changes will take effect 30 days after notification, which will be made via:
For minor changes, we will update the “last updated” date at the beginning of these Terms.
During the 30-day period, the Client may review the changes and decide whether to continue using the Services under the modified terms. Continued use of the Services after the changes take effect will constitute acceptance of those changes.
If the Client disagrees with substantial changes, they may terminate the Services without penalty during this period.
3. ELIGIBILITY
The Services are intended for users over 18 years of age. By using the Services, you confirm that you meet this age requirement.
4. INTELLECTUAL PROPERTY
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the property of MAPER or our licensors and are protected by copyright, trademarks, and other intellectual property laws.
5. LIMITED LICENSE
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for internal commercial purposes, subject to these Terms.
6. APPROPRIATE USE OF SERVICES
6.1 Acceptable Use
You agree to use MAPER’s Services only for legitimate commercial purposes and in accordance with these Terms. Our Services are designed for predictive monitoring, data analysis, and industrial asset management.
6.2 Use Restrictions
You agree not to:
6.3 User Content
You are solely responsible for any data, information, or content that you upload, transmit, or use in connection with the Services (“User Content”). You represent and warrant that you have all necessary rights to such User Content and that it does not violate applicable laws or third-party rights.
6.4 Monitoring and Enforcement
MAPER reserves the right, but has no obligation, to monitor the use of the Services to verify compliance with these Terms. We may investigate potential violations and take the measures we deem appropriate. Before suspending or terminating access to the Services, MAPER will notify the Client of the alleged violation and grant a reasonable period (minimum 5 business days) to respond or remedy the situation, except in cases of serious violations that jeopardize the security or integrity of the Services.
6.5 System Resources
7. PRIVACY AND DATA PROTECTION
7.1 Privacy Policy
Your use of the Services is also subject to our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy describes how we collect, use, process, and protect your personal data.
7.2 Data Protection
MAPER complies with all applicable personal data protection laws and regulations, including the General Data Protection Regulation (GDPR) in jurisdictions where applicable. We implement appropriate technical and organizational measures to protect personal data, including:
Encryption of data in transit and at rest
Role-based access controls
Continuous security monitoring
Periodic vulnerability assessments
Security awareness programs for employees
7.3 Roles of the Parties
For purposes of applicable data protection legislation, the Client acts as Data Controller with respect to the personal data of its users and other data it provides to MAPER, while MAPER acts as Data Processor of such data.
7.4 Data Processing
MAPER will process personal data only:
To provide the contracted Services
As necessary to comply with legal obligations
7.5 Security Breach Notification
In the event of a security breach affecting personal data processed on behalf of the Client, MAPER will:
Reasonably cooperate with the Client in the investigation, mitigation, and remediation of the breach
8. PAYMENTS AND BILLING
8.1 Fees and Payments
For paid services, you agree to pay all applicable fees according to the prices agreed in your specific contract. Payments will be made in the specified currency and by the payment methods we accept.
8.2 Price Changes
MAPER may modify its prices for future subscription periods. Price changes will be notified at least 60 days before contract renewal. Prices will remain fixed during the contracted period, unless a change is mutually agreed upon.
8.3 Taxes
Fees do not include applicable taxes, which will be added as appropriate.
8.4 Payment Delays
MAPER will notify the Client of pending payments and will grant a grace period of 15 days before taking any action that affects the service.
9. TERM AND TERMINATION
9.1 Term
The agreement will begin on the effective date specified in your contract and will continue for the initial agreed period, automatically renewing for successive periods equal to the initial period, unless either party notifies its intention not to renew at least 60 days before the renewal date.
9.2 Cancellation by the Client
The Client may cancel their subscription at any time by written notice to MAPER. Cancellation will be effective at the end of the current billing period, unless otherwise specified in the particular contract.
9.3 Termination for Cause
Either party may terminate this agreement for cause if the other party materially breaches any term of this agreement and does not remedy such breach within 30 days of written notice thereof.
9.4 Effect of Termination
Upon termination of the agreement:
The Client’s access rights to the Services will cease
MAPER will retain the Client’s data for a period of 90 days, during which the Client may request a copy of their data
The Client must pay all outstanding fees for Services used up to the date of termination
9.5 Survival
Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, governing law, and dispute resolution will survive the termination of this agreement.
9.6 Reactivation after Temporary Suspension
If the Client requests reactivation of the service after a voluntary temporary suspension, an activation fee equivalent to USD $50 per sensor (or its equivalent in the contract currency) will apply. This fee covers the administrative and technical costs associated with the reconfiguration and startup of the services.
10. WARRANTIES AND LIMITATION OF LIABILITY
10.1 MAPER’s Warranties
MAPER warrants that:
It has the legal right to provide the Services
The Services will function substantially in accordance with the applicable documentation and the SLA
It will provide the Services with reasonable skill and care, in accordance with industry standards
It will not intentionally introduce malware or harmful code into the Client’s systems
10.2 Warranty Exclusions
Except for the express warranties set forth in this agreement, the Services are provided “as is” and “as available.” MAPER does not warrant that the Services will be uninterrupted, error-free, or that they will meet specific Client requirements not expressly agreed upon in writing.
10.3 Limitation of Liability
To the maximum extent permitted by applicable law:
Neither party will be liable for indirect, incidental, special, consequential, or punitive damages
MAPER’s total cumulative liability arising from or related to this agreement will not exceed the fees paid by the Client during the 30 days prior to the event giving rise to the liability
11. INDEMNIFICATION
11.1 Indemnification by the Client
The Client will defend, indemnify, and hold MAPER harmless against third-party claims arising from:
The User Content
The Client’s use of the Services in violation of these Terms or applicable laws
Integration of the Services with products or services not provided by MAPER
11.2 Procedure
Indemnification obligations are conditioned upon the indemnified party:
Promptly notifying the indemnifying party of the claim
Granting the indemnifying party sole control of the defense and settlement
Providing reasonable assistance to the indemnifying party
12. GOVERNING LAW
These Terms will be governed by and construed in accordance with the laws of the country where MAPER has its principal place of business, without regard to its conflict of law provisions.
13. DISPUTE RESOLUTION
13.1 Amicable Negotiation
The parties will attempt to resolve any dispute related to these Terms through good-faith negotiation. Both parties will designate representatives with authority to resolve the dispute, who will meet (in person or virtually) within 15 days of the dispute notice.
13.2 Mediation
If the dispute cannot be resolved through negotiation within 30 days, the parties will submit the dispute to mediation under the mediation rules of a recognized and mutually agreed dispute resolution organization.
13.3 Arbitration
If mediation does not resolve the dispute within 60 days of its initiation, the dispute will be resolved through binding arbitration. The arbitration will be conducted by a single arbitrator in accordance with the rules of the International Chamber of Commerce. The seat of arbitration will be the city where MAPER has its principal place of business. The language of the arbitration will be Spanish or English, as agreed by the parties.
13.4 Exceptions
Notwithstanding the above, each party may seek interim or equitable relief from a court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent irreparable harm.
14. GENERAL PROVISIONS
14.1 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
14.2 Assignment
The Client may not assign or transfer its rights or obligations under these Terms without MAPER’s prior written consent, which will not be unreasonably withheld. MAPER may assign these Terms to an affiliated entity or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
14.3 Force Majeure
Neither party will be liable for breaches or delays in performance resulting from causes beyond their reasonable control, including but not limited to acts of war, terrorism, natural disasters, power outages, third-party telecommunications failures, or government regulations.
14.4 Notices
All notices under these Terms must be in writing and will be deemed delivered when received:
In person
By certified or registered mail
By email, with confirmation of receipt
14.5 Waiver and Severability
The failure to exercise or the delay in exercising any right or remedy will not constitute a waiver. If any provision of these Terms is found to be invalid or unenforceable, such provision will be interpreted in a manner consistent with applicable law to reflect, to the extent possible, the original intentions, and the remaining provisions will remain in full force and effect.
14.6 Entire Agreement
These Terms, together with any Particular Contract between the parties, constitute the entire and exclusive agreement between MAPER and the Client and supersede all prior and contemporaneous agreements and understandings.
In the event of conflict between documents, the following order of precedence will apply:
Particular Contract (including Service Orders, Statements of Work, etc.)
These Terms of Service
Privacy Policy and data protection annexes
Any other referenced document
All modifications must be in writing and signed by authorized representatives of both parties.
15. CONTACT
If you have questions about these Terms, contact us at: legal@mapertech.com
16. SERVICE LEVEL AGREEMENT (SLA)
16.1 Service Availability
MAPER commits to maintaining service availability of 99.0% measured monthly, representing the time during which the platform access interfaces (frontend services and backend services) are operational and responding to requests.
Availability will be calculated using the following formula: Availability = (Total Time – Downtime) / Total Time × 100%
16.2 Support Response Time
16.2.1 Support Response Time for Security Incidents
MAPER will respond to security incident support requests under the conditions specified in Section 25.2 of these Terms.
16.2.2 Reliability Support Response Time
MAPER will respond to reliability support requests under the conditions specified in Section 25.1 of these Terms.
16.3 Non-Compliance Credits
In the event of failure to meet the committed availability, MAPER will grant service credits according to the following scale:
Availability below 99.0% but above 98.5%: 5% credit on monthly billing
Availability below 98.5% but above 97.5%: 10% credit on monthly billing
Availability below 97.5%: 15% credit on monthly billing
To be eligible for these credits, you must report the non-compliance within 30 days of the end of the month in which it occurred.
16.4 Credit Claim Procedure
To request credits for SLA non-compliance, the Client must submit a request to MAPER’s support team including:
Date and duration of downtime
Description of the impact on operations
Logs or evidence documenting the downtime (if available)
MAPER will review the request and respond within 10 business days.
16.5 Application of Credits
Approved credits will be applied to future invoices and are not redeemable for cash. Unused credits will expire after 12 months.
16.6 Exclusions
Availability excludes:
Scheduled maintenance communicated at least 48 hours in advance
Force majeure events beyond our reasonable control
Issues arising from third-party networks or client equipment
The SLA does not apply during free trial periods or if the Client is in material breach of the Terms of Service, including payment obligations more than 30 days overdue. Additionally, it will not apply if data unavailability is caused by:
Local connectivity issues with IoT devices
Interruptions due to poor cellular or WiFi signal
Failures in the client’s network infrastructure
IoT devices incorrectly installed, removed, or moved from their agreed installation point
Electromagnetic interference in the client’s environment
17. ACCESS AND USER MANAGEMENT
17.1 Shared Responsibility for Access
MAPER and the Client share responsibility for managing user access to the Services:
17.1.1 MAPER’s Responsibilities
MAPER commits to:
Providing adequate tools for user access management
Implementing and maintaining role-based access controls
Logging and monitoring access activities to detect unauthorized use
Providing training and documentation on secure access management
Responding promptly to requests for creation, modification, or deletion of access
17.1.2 Client’s Responsibilities
The Client is responsible for:
Requesting the creation of new user accounts only for authorized personnel
Keeping authorized user information up to date
Requesting the removal or deactivation of access when an employee:
Ends their employment relationship with the Client
Changes roles and no longer requires access to the Services
Is on extended leave
For any other reason must have access to confidential information suspended
17.2 Deactivation Request Procedure
The Client must:
Submit the deactivation request within a reasonable timeframe, ideally within 5 business days of the employee’s departure or role change
Include in the request the full name, email address, and any other identifier of the user whose access must be deactivated
In cases of sensitive or high-risk terminations, the Client must expressly indicate the urgency of the request, and MAPER will process these priority requests within 24 hours.
17.3 Consequences of Non-Compliance
MAPER will not be liable for unauthorized access that occurs due to the Client’s failure to provide timely notification, except in cases where MAPER has identified suspicious activity and has not taken reasonable steps to investigate or notify the Client.
17.4 Security and Credential Management
17.4.1 User Responsibility
Each user is responsible for:
Maintaining the confidentiality of their access credentials (username and password)
Not sharing their credentials with others, even within the same organization
Creating and using secure passwords that comply with MAPER’s password policy
Logging out of all devices when finished using the platform
Immediately notifying their administrator and MAPER if they suspect their credentials have been compromised
17.4.2 Prohibitions
The following are strictly prohibited:
Using another user’s access credentials
Attempting to access the platform by impersonating another person
Storing passwords in unsecured locations or in plain text
Using the same password as used on other services or platforms
17.4.3 Security Requirements
MAPER requires users to comply with minimum security standards, including:
Periodic password changes (at least every 6 months)
17.4.4 Credential Management Assistance
MAPER will provide assistance with:
Resetting forgotten passwords
Locking compromised accounts
Configuring customized secure password policies for eligible clients
Implementing single sign-on (SSO) solutions for eligible clients
18. SPECIFIC TERMS FOR HARDWARE ON LOAN (COMODATO)
18.1 Ownership and Modalities
Loan (Comodato): Sensors and other hardware devices delivered under the loan arrangement remain the exclusive property of MAPER.
Purchase option: The Client may exercise the purchase option for the devices according to the terms and prices specified in their service contract.
18.2 Responsibilities of the Parties
18.2.1 MAPER’s Responsibilities
MAPER commits to:
Providing devices in good working condition and fit for purpose
Providing detailed documentation on technical specifications and required environmental conditions
Providing adequate training on the correct use of the devices
18.2.2 Client’s Responsibilities
The Client commits to:
Using the devices only for the intended purposes and in accordance with the provided technical manuals
Maintaining the devices in adequate operating conditions
Not altering, modifying, or disassembling the devices without written authorization from MAPER
Not removing or altering labels, serial numbers, or other identifying marks
Protecting the devices from adverse environmental conditions according to technical specifications
Immediately notifying MAPER of any damage, malfunction, or loss of the devices
Allowing MAPER’s technical personnel access for maintenance or verification of device status when necessary
Ensuring the devices are connected to stable and protected power sources
18.3 Installation and Configuration
The Client will be responsible for the initial installation and configuration of the devices, unless a particular agreement exists regarding installation or configuration
Any subsequent relocation will require prior approval from MAPER and must be carried out by authorized personnel
The Client must provide installation conditions according to the prior specifications communicated by MAPER
Plant access requirements must be specified by the client with adequate advance notice to evaluate any additional costs that may arise
18.4 Warranty and Maintenance
Devices on loan carry a warranty throughout the agreement period
MAPER will provide preventive maintenance according to the schedule established in the contract
Repairs or replacements necessary from normal use will be covered by MAPER
Damage caused by evident misuse, gross negligence, or clearly inappropriate environmental conditions will be the financial responsibility of the Client, subject to prior joint inspection and agreement between the parties
18.5 Return of Equipment
Upon termination of the agreement, if the purchase option has not been exercised:
The Client will return all devices in good condition, considering normal wear and tear
MAPER will coordinate with the Client for proper uninstallation and packaging
MAPER will cover logistics costs for the return of equipment, unless otherwise agreed
Both parties will conduct a joint inspection of the devices to document their condition
18.6 Purchase Option
The Client may exercise the purchase option by written notice to MAPER
The purchase price will be calculated as established in the service contract
Once the purchase is completed, ownership will be transferred to the Client
Devices acquired through the purchase option will have a limited warranty of 90 days after the transfer of ownership
18.7 Loss or Irreparable Damage
In the event of loss, theft, destruction, or irreparable damage to loaned devices:
The Client must immediately notify MAPER
The parties will jointly investigate the circumstances
If the incident occurred despite the Client taking all reasonable precautions, liability will be shared equally
If the incident was due to gross negligence or non-compliance with safety guidelines, the Client will be responsible for covering the replacement cost as established in the contract
MAPER commits to replacing the devices within a reasonable timeframe after the resolution of the incident
18.8 Insurance
MAPER will maintain basic insurance covering the devices against manufacturing defects and technical failures not attributable to the Client
The Client is recommended to include loaned devices within their commercial property insurance policy
The Client must inform MAPER of the insurance coverage protecting the devices
18.9 Device Maintenance
The replacement of standard batteries in the devices will be the exclusive responsibility of the Client, who must follow the technical specifications provided by MAPER to ensure the correct functioning of the equipment.
19. UPDATES AND MAINTENANCE
19.1 Scheduled Updates
MAPER will perform periodic updates to improve the service, implement new features, or fix bugs. These updates are classified as:
Critical updates: Related to security or correction of critical bugs. Will be implemented as soon as possible, with prior notification whenever feasible.
Major updates: Include significant changes in functionality or interface. Will be scheduled at least 2 weeks in advance and documentation on the changes will be provided.
Minor updates: Incremental improvements and non-critical fixes. Will be scheduled at least 48 hours in advance.
19.2 Maintenance Windows
Scheduled maintenance windows will be established preferably during periods of low usage.
The Client may request preferred dates or times for scheduled maintenance, which MAPER will reasonably consider.
19.3 Maintenance Notifications
MAPER will notify at least 48 hours in advance of any scheduled maintenance that may affect service availability.
For critical updates requiring immediate implementation, MAPER will make every effort to notify the Client as early as possible.
19.4 Compatibility and Testing
MAPER will ensure backward compatibility whenever technically possible.
MAPER will maintain up-to-date documentation on technical requirements and changes in each version.
19.5 Service Validity and Activation
The service is considered formally initiated once the data collected by the sensors is available on the platform for at least 50% of the contracted assets. This date will be used as the reference for calculating billing and service renewal cycles.
20. DATA BACKUP AND RECOVERY
20.1 Backup Policies
MAPER will implement and maintain backup procedures that include:
Daily incremental backups of Client data
Automatic verification of backup integrity
Periodic restoration tests to verify functionality
20.2 Data Retention
Daily backups will be retained for a period of 7 days from their creation
Client data will be retained for a period of 90 days after service termination, unless otherwise agreed in writing
20.3 Disaster Recovery
MAPER implements disaster recovery protocols that include:
Geographic replication of data in physically separate data centers
Redundancy in critical components
Documented escalation and response procedures
Recovery Time Objective (RTO) as specified in the SLA
Recovery Point Objective (RPO) that guarantees minimal data loss in the event of a disaster
20.4 Data Recovery Requests
The Client may request the recovery of specific data through a support ticket
MAPER will process data recovery requests within 24 business hours for normal operational data
MAPER will document each recovery process and provide a report to the Client
21. DATA EXPORT
21.1 Data Ownership
Client data belongs exclusively to the Client
MAPER acts only as a processor of such data
MAPER will not use Client data for any purpose not expressly authorized
21.2 Export Mechanisms
MAPER provides multiple mechanisms for the Client to export their data:
Export to industry-standard formats, subject to technical feasibility
Documented APIs for automated data extraction
Export tools in the user interface
Technical assistance for complex or high-volume exports
21.3 Post-Termination Conditions
The Client will have a period of 90 days after service termination to request a complete copy of their data
During this period, MAPER will provide at least one complete export at no additional cost
For additional or special exports, reasonable administrative fees previously agreed upon may apply
After the retention period, data will be securely deleted following industry-standard protocols
22. REGULATORY COMPLIANCE
22.1 Personal Data Protection
MAPER complies with applicable legislation regarding personal data protection, including:
General Data Protection Regulation (GDPR) in jurisdictions where applicable
Local data protection legislation of the countries where it operates
Specific sector standards as applicable
22.2 Certifications and Compliance
MAPER maintains ISO 27001 certifications for information security management
MAPER conducts compliance assessments of applicable regulations
22.3 Security Audits
MAPER conducts periodic internal security audits
Upon specific request and under a confidentiality agreement, MAPER may share an executive summary of relevant audit results with eligible clients
For clients with specific regulatory requirements, MAPER may facilitate the conduct of additional and specific audits, subject to prior coordination and mutually agreed terms
22.4 Notification of Regulatory Changes
MAPER will monitor changes in relevant regulatory requirements and notify Clients of those that may significantly affect the service or the Client’s responsibilities.
23. USAGE LIMITATIONS
23.1 Storage
The service includes automatic scalable storage that adapts to the Client’s operational needs
Storage capacity grows dynamically according to Client requirements without additional configuration
All necessary storage is included in the contracted plan fee, with no additional costs
23.2 Permitted Users
The number of users who can access the service is limited according to the contracted plan
MAPER will periodically verify compliance with this limit
Excess users will be billed proportionally according to current rates
The Client may increase their user limit at any time
24. SCALABILITY AND RESOURCES
24.1 Additional Capacity
The Client may request additional temporary or permanent resources through designated support channels
For predictable temporary needs, the Client must make the request at least 5 business days in advance
For emergency increases, MAPER will make reasonable efforts to provide additional capacity as soon as possible
MAPER will maintain a capacity reserve to accommodate reasonable demand spikes
24.2 Costs for Excess Usage
Usage that exceeds the limits established in the contracted plan will be subject to additional charges that are clearly documented
MAPER will notify the Client before applying excess usage charges
The Client may set maximum spending limits to avoid unexpected charges
For clients with variable usage patterns, MAPER will offer billing options based on actual consumption
24.3 Capacity Planning
MAPER will collaborate with the Client in capacity planning for anticipated high-traffic events
For clients with significant projected growth, MAPER will offer strategic planning sessions at no additional cost
MAPER will provide recommendations on resource optimization based on usage pattern analysis
25. TECHNICAL SUPPORT
25.1 Reliability Support
25.1.1 Standard Reliability Support
Unless otherwise specified in the service contract, MAPER offers:
Monitoring center
Manual diagnosis and support by certified Reliability Analysts after each notification
Personalized follow-up of notifications via email or other mechanism agreed with the Client
Designated project engineer
Quarterly executive reports quantifying the value of the solution
Infrastructure and data storage monitoring to ensure reliable data
Pending items follow-up meetings
Response time for critical notifications: 3 business hours
25.1.2 Hours of Service
Standard business hours: Monday to Friday, 8:00 to 17:00 (Client’s time zone)
25.2 Security Incident Support
25.2.1 Standard Security Incident Support
Unless otherwise specified in the service contract, MAPER offers:
Response time for critical incidents: first response within 2 hours, during business hours
Response time for high incidents: first response within 4 hours, during business hours
Response time for medium incidents: first response within 8 business hours
Response time for low incidents: first response within 24 business hours
25.2.2 Hours of Service for Security Incidents
Standard business hours: Monday to Friday, 8:00 to 17:00 (Client’s time zone)
25.2.3 Support Channels for Security Incidents
25.2.4 Security Incident Escalation Procedure
MAPER will provide a clear escalation procedure for incidents not resolved within the agreed response times, including:
Specific contacts at each escalation level
Conditions and deadlines for escalation
Management follow-up guarantee for escalated incidents
26. SUBPROCESSORS AND VENDORS
26.1 List of Subprocessors
The Client authorizes MAPER to engage subprocessors for data processing necessary for the provision of the service
MAPER will provide the Client, upon written request, an updated list of the subprocessors used in the provision of the service
MAPER guarantees that subprocessors comply with security measures equivalent to those established in these Terms
MAPER will notify the Client of any significant changes in the subprocessors used that could affect the security or processing of the Client’s data
27. THIRD-PARTY INTEGRATIONS
27.1 Responsibilities
MAPER is not responsible for issues arising from third-party services integrated with the platform
The Client acknowledges that integrations with third-party services are subject to the terms and conditions of those services
MAPER will make reasonable efforts to maintain compatibility with commonly used third-party services but cannot guarantee their continued operation
27.2 Authorizations
The Client authorizes MAPER to access third-party services on their behalf when necessary to provide the Services
This authorization may be revoked by the Client at any time, with the understanding that this could affect the functionality of certain features
MAPER will explicitly request any additional authorization necessary before establishing new integrations
27.3 Changes in Third-Party APIs
MAPER is not responsible for changes in external service APIs that may affect integrations
However, MAPER will make commercially reasonable efforts to adapt integrations to changes in external APIs as soon as possible
MAPER will notify the Client of significant changes in key integrations that may affect their use of the service
27.4 Integration Support
MAPER will provide detailed documentation on available integrations
MAPER will offer basic support for issues related to standard integrations
For custom integrations developed by the Client, MAPER will provide general technical assistance but will not be responsible for their maintenance
MAPER may offer additional professional services to develop or maintain custom integrations
28. INACTIVITY AND ABANDONED ACCOUNTS
28.1 Definition of Inactivity
An account is considered inactive after 90 consecutive days without login activity or API use
MAPER will exclude from this consideration periods when the service is under scheduled maintenance or experiencing outages
28.2 Procedure for Inactive Accounts
After 120 days of inactivity, MAPER may suspend access to the account (but will not delete data)
MAPER will notify the Client before any suspension, with at least 15 days’ notice
28.3 Account Recovery
Accounts suspended due to inactivity may be reactivated within 60 days of suspension by contacting technical support
Reactivation will be completed within 1 business day and will not carry an additional cost
After 60 days in suspended status (180 days of total inactivity), the account and associated data may be archived
28.4 Archiving and Deletion
Data from archived accounts will be retained for 12 additional months before permanent deletion
During the archive period, the Client may request recovery of their data through a formal process that may carry a reasonable administrative cost
MAPER will notify the Client 30 days in advance of the permanent deletion of data
The Client may request early deletion of their data at any time
29. CANCELLATION
29.1 Cancellation Procedure
The Client may cancel the service by following these steps:
Submitting a formal cancellation request through the designated support channels
Completing a brief exit survey to help MAPER improve its services
Coordinating data export as needed
Receiving written confirmation of the cancellation
Cancellation will be effective as established in Section 9.2 of these Terms, and all Client data will be handled as established in Section 21.3.
30. COMMERCIAL REFERENCES AND PROMOTIONAL MATERIAL
30.1 Authorization for References
The Client authorizes MAPER to use their trade name, logo, and registered trademark on MAPER’s website, presentations, commercial proposals, marketing materials, and other promotional documents, for the purpose of identifying them as a MAPER client.
MAPER may mention the Client as a reference in interactions with prospects and prepare anonymous case studies based on the implementation and results obtained with the Services, without requiring additional approval.
The Client may request at any time the removal of their name, logo, or trademark from MAPER’s promotional materials by written notice to info@mapertech.com. MAPER commits to removing said material within a maximum period of 7 business days from receipt of the request.
This authorization does not imply a transfer of intellectual property, and MAPER commits to using these elements exclusively for promotional purposes directly related to its services.